Conflict is inevitable. No question where you are or what you are doing, there is sure to be conflict. Though conflict in work place appears to be a ‘fact of life’, assuring that it is resolved effectively, it can lead to personal and professional growth. In many cases, effective conflict resolution makes the difference between positive and negative outcomes. Effective conflict resolution and prevention requires significant amounts of training. This interactive tutorial represents an introduction to Conflict Resolution. It is important to recognize that the skill in preventing and effectively managing conflict can only be developed if one acquires considerable knowledge in Conflict Resolution. This builds and instils confidence and awareness in the staff. This impedes the need for the carer to be up-to-date with the strategies to prevent and manage conflict and provide the client with safe and better quality of care.