HLT23215 Certificate II in Health Support Services

Accreditation : IHNA Nationally Recognized Training IHNA Course
Course Code: HLT23215 Award Titles : HLT23215 Certificate II in Health Support Services
RTO ID : 21985 Duration : 52 Weeks
AQF Level : Level 2 - Certificate II Course Delivery : Face-to-Face & Online (Blended)
Fees : Click here for more details Campuses : Victoria / WA /NSW
College Policies, Procedures & Forms

The HLT23215 - Certificate II in Health Support Services qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment

Online line Blended Learning

Start your program at anytime from anywhere in Australia - all you need is internet access!

Interact with classmates online through high quality online collaboration platform designed by IHNA

Regular feedback and assistance from our student support team

Communicate with your Course Coordinator and teachers at any point in the course during regular consultation

Choose where you study - with Regular simulation workshops across IHNA campuses in Australia

Choose to join scheduled clinical placements booked by IHNA nationally

Advance your clinical placement at your selected facilities by negotiation, provided prerequisite course components are complete

Choose your healthcare facility - with the flexibility of work placements across Australia

Choose to join scheduled work placements booked by IHNA nationally

Advance your work placement at your selected facilities by negotiation, provided prerequisite course components are complete

Finance made easy! - Interest free payment plans

Select payment plans based on your financial situation

Pay no interest, don't get in debt

No credit card surcharge/fee

No loss of income - Study while you continue working in the current job

Plan your study to fit with your work commitments

Don't miss valuable career opportunities

"Aboriginal and Torres Strait Islanders are encouraged to apply".

Course Overview

HLT23215 Certificate II in Health Support Services

1. Classroom/Face to Face mode

This course will typically be delivered over a 52 weeks period. This comprises a minimum of 335 hours which include on campus structured delivery of theory, 75 hours of simulated training and 40 hours of PEP (Professional Experience Placement).

2. Blended Mode

The course will be offered using a structured blended learning approach, including a combination of e-learning and practicing various care skills in the simulated environment.
Based on the cohort needs, classroom sessions may be arranged to provide additional support to students undertaking study with blended mode. Students have to attend the face to face session for skills training. Enrolment period of the course depends on IHNA Admission and Enrolment Policy

For both modes of delivery, completion time frames will however vary between students based on their individual skills, experiences and previous studies. IHNA considered nominal hour guidelines (Victorian Purchasing Guide and Western Australian Nominal Hours Guide) when confirming the course duration. IHNA believes that this duration will enable students to achieve the learning outcomes for both the qualification type and discipline. Students are offered more self-paced methodologies, including online delivery and workplace delivery, which is the rationale for this course duration.

Delivery will mainly be:

1. Classroom/ Face to face mode
2. Blended Mode

The target group for this course is primarily:
•  School students as part of a pathway to Certificate III qualifications for the Health Sector
•  Local(domestic) candidates, onshore international candidates (all other Visas except Student Visa)

IHNA has in place admission criteria for courses in its scope as required by its 'Application and Enrolment Procedure for VET Courses' to ensure that candidates meet industry requirements.

•  Applicants are required to be 15 years old and above.
•  You will need to have completed year 10, or equivalent or be of mature age. Equivalency can be demonstrated by one of the following:

•   A qualification at Certificate II level or higher, OR
•   Two years industry experience in a role that requires the use of written documentation and communication.

•  Applicants are required to have successfully completed BKSB (Basic Key Skills Builder) Exit Level 2
•  Possess basic computer skills.

Physical requirements

While IHNA will work with you to make "reasonable accommodations" in the campus lab and classroom, there are clinical practice conditions that occur in the workplace environment that are beyond IHNA control. The physical requirements below are necessary to function in the hospital and community health settings. Students must be able to perform and complete course objectives and requirements with or without reasonable accommodations. Additional skills and abilities are needed to perform patient/ resident care in the clinical settings to pass the course objectives and requirements.

Strength: Sufficient to assist with lifting and transferring a patient, and perform CPR
Mobility: Sufficient mobility to bend, stoop, and bend down to the floor; ability to move around rapidly; and to move in small, confined areas.
Hearing: Sufficient to hear through the stethoscope to discriminate sounds; to hear cries for help; to hear alarms on equipment and emergency signals; and various overhead pages.
Vision: Sufficient to make physical assessments of patients and equipment.
Communication: Able to communicate in both verbal and written formats; and interact with clients, staff, and faculty supervisors.

If you have a disability that will require reasonable accommodations to fulfill these requirements then please declare in your course application, special needs section.

Aboriginal and Torres Strait Islanders are encouraged to apply.

The Certificate II in Health Support Services has a total of 12 units;
•  4 core units
•   8 elective units

Core Units


Communicate and work in health or community services


Work with diverse people


Comply with infection prevention and control policies and procedures


Participate in workplace health and safety

Elective Units


Prepare and maintain beds


Respond effectively to behaviours of concern


Transport individuals


Provide ward or unit based food preparation and distribution services


Handle and move equipment, goods and mail


Provide first aid


Follow basic food safety practices


Perform general cleaning tasks in a clinical setting

The total tuition cost for the Certificate II in Health Support Services is AUD $1,500.00 for domestic students.

State Government Funding is Available for Eligible Students.
For more information please contact us on: enquiry@ihna.edu.au

Enrolling in this qualification and availing the relevant state funding, may affect student's future training options and the eligibility for further government subsidised training.
Students eligible and opting for government funding must attend 20 hours of classroom sessions per week. Students failing to attend the classroom sessions will not be able to avail the funding and will be required to pay the full course fees.

We have three campuses, Melbourne (Heidelberg), Perth and Sydney:

Melbourne (Heidelberg) Campus Perth Campus Sydney Campus
Upper Heidelberg Road,
Heidelberg Heights,
Victoria 3081 Australia
Ph: +61 3 9450 5100
Level 3
Carillon City Arcade,
680-692 Hay Street Mall,
Perth WA 6000 Australia
Ph: +61 3 9450 5100
Level 7
33 Argyle Street,
NSW 2150 Australia
Ph: +61 2 8228 6400

Blended Mode Theory is delivered online and its SBA's will be carried out at the above facility or any other facilities approved by IHNA. Students enrolled for the blended mode of delivery can attend the simulation workshops at an agreed campus.

The application process involves 5 steps: application, interview (plus Language, Literacy and Numeracy), offer letter, payment and confirmation of enrolment. Applicants must successfully complete each stage in order to enrol.

Applicants can submit their initial application online.

Applications can be completed online by clicking 'Apply Online' button.

If you have any other questions, feel free to contact us on Toll free: 1800 22 52 83

Aboriginal and Torres Strait Islanders are encouraged to apply.

Note: Information provided as a guide only. The units taken into account may vary depending on the course provider. Please contact us for specific information on units and credit transfers.

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