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Foundation skills summary for CHC43015 – Certificate IV in Ageing Support

This qualification reflects the role of support workers who complete specialised tasks and functions in aged services; either in residential, home or community based environments. Workers will take responsibility for their own outputs within defined organisation guidelines and maintain quality service delivery through the development, facilitation and review of individualised service planning and delivery.

Workers may be required to demonstrate leadership and have limited responsibility for the organisation and the quantity and quality of outputs of others within limited parameters.

The following summary is indicative of the foundation skills identified in the core units of competency of this qualification. The summary includes core skills from the  Australian Core Skills Framework (ACSF) and employability skills. (Note that the skills of Learning and Communication overlap between the two sets of skills).

Summary of key ACSF skills

The key ACSF skills included in the core units for this qualification include:

  • Learning skills:
    • at ACSF Level 3 to work within organisational policies, protocols and guidelines; understand legal and ethical considerations for working with older people; understand key issues facing older people and implications for work in the aged care sector; assess client’s ability to advocate for self; work with older person to identify their needs, goals and preferences; work with a person-centred approach; obtain feedback and identify opportunities for improvement to own work; assist with preparation for a risk assessment
    • at ACSF Level 4 to determine scope of compliance requirements; identify the ethical framework that applies to the context; model ethical behaviour; monitor work practices for non-compliance and address issues; research relevant compliance documentation; understand responsibilities and liabilities of managers to develop and monitor policies and procedures relating to compliance
  • Reading skills:
    • at ACSF Level 2 to follow key information in workplace policies and procedures
    • at ACSF Level 3 to engage with the individualised plan; access information about the structure and profile of the aged care sector, and issues related to work in the aged care sector and information relevant to role; access and follow workplace policies and procedures to access and interpret relevant compliance information from local, state/territory and commonwealth sources
  • Writing skills:
    • at ACSF Level 2, to maintain checklists and complete familiar, routine documentation with short, simple phrases, according to organisational requirements
    • at ACSF Level 3, to report issues with quality of service; record observations; share information; update the individualised plan, maintain and update documentation including using sentences, short paragraphs and some specialised vocabulary, according to organisational protocols
    • at ACSF Level 4, to prepare a range of different types of texts with integrated information and ideas in a structure appropriate to the audience, including to record planning activities and decisions made; to report abuse, write comprehensive notes about discussions
  • Oral communication skills:
    • at ACSF Level 3 to discuss aspects of the individualised plan; discuss rights and responsibilities with client; clarify service provider’s understanding of the individualised plan; consult with supervisor and other support workers about client’s interests, rights and needs; maintain positive and respectful relationships; report signs of abuse or neglect; support and encourage older person; interact with carers, families and relevant others; seek permission and cooperation; discuss feedback from older person with supervisor; to utilise verbal and non-verbal strategies to engage with and support person
    • at ACSF Level 4 to negotiate, advocate and mediate; coordinate aspects of the individualised plan, manage any conflict or differences about planned care
  • Numeracy skills:
    • at ACSF Level 2 to work within a schedule
    • at ACSF Level 3 estimate weights for safe manual handling; address documented aspects of the individualised plan; to use standardised tools for risk assessment; read and interpret medicine dosages; interpret and address dehydration and malnutrition; complete accurate records

ACSF mapping of core units

Unit code Unit title Learning Reading Writing Oral communication Numeracy
CHCADV001 Facilitate the interests and rights of clients 3 3 2 3
CHCAGE001 Facilitate the empowerment of older people 3 3 3 3
CHCAGE003 Coordinate services for older people 3 3 3 3 3
CHCAGE004 Implement interventions with older people at risk 3 3 2/3 3 3
CHCAGE005 Provide support to people living with dementia 4 3 2/3 4 3
CHCCCS006 Facilitate individual service planning and delivery 3 3 3/4 3/4 3
CHCCCS011 Meet personal support needs 3 2 2/3 3 3
CHCCCS023 Support independence and well being 3 3 2/3 3
CHCCCS025 Support relationships with carers and families 3 2 3 2
CHCDIV001 Work with diverse people 3 3 3
CHCLEG003 Manage legal and ethical compliance 4 3 3 3
CHCPAL001 Deliver care services using a palliative approach 3 3 3 3 3
CHCPRP001 Develop and maintain networks and collaborative partnerships 3 3 3 4
HLTAAP001 Recognise healthy body systems 3 3 3
HLTWHS002 Follow safe work practices for direct client care 3 2 2 2

Summary of key employability skills

The key employability skills included in the core units for this qualification include:

  • Teamwork to collaborate with others about client’s interests, rights and their care; work with carers and family to support ageing people; access support of other team members; work collaboratively to plan goals and implement projects
  • Problem solving skills to support decision-making; identify when rights are infringed or not met; identify common risks and barriers; to recognise signs of financial, physical or emotional abuse or neglect; recognise when a service or support worker is no longer able to provide required level of service and take action; identify and utilise aids and modifications to assist with independent living;
  • Initiative and enterprise skills to locate sources of information; initiate strategies for addressing client’s interests, rights and needs; support and encourage clients; to promote empowerment along with trust and goodwill; encourage engagement with living activities; identify opportunities that maximise engagement and promote a healthy lifestyle; overcome language barriers
  • Planning and organising skills to deliver services ensuring that older person’s rights are upheld; organise activities to maintain independence; adjust services to meet specific needs; to coordinate services and support activities; access resources; organise practicalities of planning care; collate and prepare information and distribute to relevant stakeholders
  • Self management skills to work within confidentiality guidelines; to recognise and respect older people’s social and cultural differences and not impose own values and attitudes; to monitor own stress levels in relation to support work; manage own emotional responses and ethical issues
  • Technology skills to carry out carry out internet/intranet based searches on information relevant to job role; to complete simple computer-based documents; circulate information; utilise support aids and equipment

Note: Employability skills do not have levels.

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